FAQs

PURCHASE & ORDER

An item I want is out of stock. Will it be restocked?

Kindly email us with the Product name stating that you would like to purchase additional piece. You will be informed if the item comes back in stock, or if we start a backorder.

Can I amend or cancel my order once it has been placed and paid for?

Orders cannot be canceled or amended once the order is confirmed at payment. This is so that we can pack and send out orders more efficiently.

My item does not have a tag. Is it new?

All our apparels are brand new. Certain designs might not have a tag as our factory was running low on tags.

Why I can't find the product I saw earlier?

To ensure the quality of our items & to always keep them inline with the the current trend.
To do this, we will review our stocks on a bi-monthly basis; updating the new ones.

 


BACKORDER

PAYMENT

Some items offered through the store may be on backorder.

Backordered items are not available to ship immediately but are expected to be in stock soon. 

Most backordered items are available in around 2 weeks (depending on situation, e.g shipment will delay if there's bad weather), however some items take longer. Normally will be in stock on the 15th & 30th of respective month.


 Do you accept ATM transfer payment method?

Yes, we accept iBanking / ATM transfers and PayNow. Please select "Bank Deposit" option at payment page. Payment details will be provided at checkout. 

ONLINE PAYMENT MODES

1. CREDIT CARD - VISA, American Express, MasterCard

2. iBanking, Bank Transfer
    * Kindly use the Form below to do your purchase


DELIVERY

I need my item urgently. Is there an express delivery service?

    Our normal courier delivery will take up to 3 working days (excluding processing time) to deliver. If you need your item urgently, you may:

    • Opt for Ta-Q-Bin Delivery Service with additional charges

    Where can I find my tracking number?

    You will receive an email with tracking number if you opt for the following delivery methods: 

    • SingPost Registered Mail
    • Ta-Q-Bin

     


    SELF COLLECTION LOCATION 1

    Where: Studio at Havelock Mall II, B1-03
                  Nearest mrt Clake Quay/ Chinatown
    When : Monday - Friday 2pm - 5pm
                 By arrangement 5pm - 7pm

     

    SELF COLLECTION LOCATION 2

    Where: Boon Lay MRT ONLY
    When : Every Tuesday 7pm - 8pm ONLY

     

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